Beam Telecom / ACT Customer Care
Atria Convergence Technologies Pvt. Ltd.
Customer satisfaction rating: 44%
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1722
COMPLAINTS

Beam Telecom / ACT Customer Care

Atria Convergence Technologies Pvt. Ltd.

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Address
New Door 49, Velachery Main Road, Pallikaranai
Chennai
Chennai District
Tamil Nadu
India - 600000

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
118
down
75

Phone:
Phone:
up
96
down
70
+91 80 4284 0000  [Customer Care]
up
40
down
70

Customer satisfaction rating
44%
Complaints
1722
Pending
511
Resolved
634
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Beam Telecom / ACT Complaints & Reviews

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Beam Telecom / Act — downgrade the plan [Resolved]

 Sohanjyoti Mohanty on Mar 18, 2019
Hello,

It is been more than three days I am trying to get connected with ACT broadband customer care Bangalore, but it is in vain. All the numbers are showing "No representatives are available" Everytime. I have tried with Nodal officer's number also it is showing engage Everytime. It is really frustrating as there is no other way to contact to them. Please look into the issue asap....
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — fake usage of data

 diliphbk on Mar 18, 2019
I have been using my act fibrenet for a year and my package is 200 gb per month, things went good for the first year. Now, in 2019 january, act costumer care said that the my package will be provided with 1000 gb with additional just 100 rupees every month so i felt good and i changed my plan.
First month i saw my usage was high and i couldn't beleive so i changed my password frequently so that other people seeking free wifi's won't get it.
For the second month, the situation is the same and the usage was like 160gb one day, and my usage will be around just 10 gb. This really is...
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — refund after discontinuation of services

 Vivek Athreya on Mar 18, 2019
I was using act broadband internet for more than 3 years. Their junction box was connected to my meter board and in my bill every month it used to reflect and then during buying my next years plan, they would reduce that amount from my bill. But this year i discontinued their services and the one year current bill of the junction box which is 60rs per month is not been credited to my account. They are refusing to provide a refund to my account and are offering credit note. This is totally unacceptable by me because i wont be going with their services in the foreseeable future. I have called them...
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — due to financial status

 Mogesh Vj on Mar 15, 2019
I want to disconnect the fibernet account due to some financial problem please do the regarding as my family is facing some financial problems so i could not continue the act connection please disconnect the connection as we could not pay the money for the upcoming months my father told me to disconnect the connection as my father could not pay the money for the connection due to my father financial status...
Complaint comments  Read comments [1]Complaint category TVs

Beam Telecom / Act — act internet issue

 [email protected] on Mar 14, 2019
I didn't get internet from past 40hrs. Act fibernet team told me that there is a problem in server side. I made calls to customer support several times. Every time they told me like they are working on your issue only. But there is no solution to my problem.. Its not a first time to me. Every month inbetween 10th to 20th dates they disconnect my internet for 1 or 2 days. Please concern department take it serious action on them. I got a message by act team like "your act fibernet request sr[protected] is expected to be resolved by 3/13/2019 05:00:00 pm (Mm/dd/yyyy) t&c apply.
Our new helpline...
Complaint comments  Read comments [1]Complaint category Broadband

Beam Telecom / Act — act fibernet not refunding my deposit amount post address change and connection closed on their request

 akriti jain on Mar 13, 2019
I had to shift to a new house and i called up act and asked for relocation of my existing act broadband account (Which was used for around 9 months and extra 3 months were already paid as i took the plan of 6 months, the act person told me after confirming that since they do not serve in the new area customer has to raise disconnection request and then after disconnection my deposited amount will be refunded to my bank details (I had 3 months fee deposited already).
I had already my renewal till oct 15th 2019 - may 14th 2019 (6 months+1 month free).

(Account id:[protected]...
Complaint comments  Read comments Complaint category Broadband

Act Fibernet — internet is not working from past 18 days...

 Shibin Baby on Mar 13, 2019
Sir, i am shibin, residing in ejipura, bangalore.
'
Want to make a complaint against act fibernet internert providers. That, i have taken a three months complete internet plan from them and i access the connection only three or five days maximum, after that network is gone. I made a complaint on their act customer care. But they said that, the junction box is not giving the power. So i wait for three days. Again i reached on customer care and they said like they cant do anything have to wait for two or three months. Now i am running for my repayment, for that i try to reach on customer...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Beam Telecom / Act — installation of gx box not done yet, 15 days over

 [email protected] on Mar 11, 2019
Hi,

It's almost 10 days, installation not done yet, worst customer care, every time they promising will happen in 48 hrs.

Nodal officer team also worst, even they on prioritizing or escalating the issue.

Their escalation mail is bouncing, [email protected] not working which mentioned on their official website.

ACT team behaving irresponsible towards customers, hopefully, JioFiber will start soon then at least ACt team will wake up.


Account number:[protected]...
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — refund amount not initiated

 pradeep_t on Mar 11, 2019
Hi

Requested act for new connection.
Without proper availability information sale person collected money.
After so many follow up with customer care, concluded its not possible for connection. Both parties and agreed and requested for refund amount on 20 feb 2019. Till now i dosent received any rupee.
Refer sr[protected]

Conclusion is act fiber collecting money from people and running business on interest and customer care people, no idea about the process and system.

Act need to explain with they are taking so much time to return...
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — act digital tv

 jeelani1055 on Mar 10, 2019
I have paid the amount due on 3rd march. But still the amount is showing due. Transaction made through sbi debit card transaction id is 'pt[protected]' amount is debited from my bank account. I have complained but no reply from the act tv nellore office. My act registered mobile no. Is [protected]. Act account number is 11885344. Please do the needful. Reply as soon as possible....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Beam Telecom / Act — relocation ticket not resolved

 Sreenath R Devagudi on Mar 10, 2019
It has been 14 days since i raised a shifting request to new location, but there is no response from act team, not sure if any one is available for customer support. I have tried all the alternatives to contact them but there is still not even a single response, i did'nt expect these kind of behaviour from act team.
Relocation request: sr[protected]...
Complaint comments  Read comments Complaint category Internet Services

Beam Telecom / Act — harassment regarding bill payment

 Nitin Chakraborty on Mar 9, 2019
Subscriber id[protected]

It is registered under the company 'nest away', and i used to stay in a pg provided by the same company till nov, 18. However, since march i've been getting continuous calls and messages from the act customer care executives regarding bill payment for the month of feb 2019, even after explaining numerous times that i have not been using their services since i don't stay there, they need to contact appropriate customer regarding the same, the customer care executives are not taking any action, and i am receiving 10 calls on a daily basis, also threatening...
Complaint comments  Read comments [1]Complaint category Broadband

Beam Telecom / Act — outage 48 hrs + | no response [Resolved]

 sachin 4789 on Mar 9, 2019
Act team have literally blocked their customer care number.

More than 48 hours complaint raised but nonone has attended to the issue.

When finally reached act care they said they will connect to supervisor and then disconnected the call.

Poor service : when checked almost 20 + connections in building is affected and act is showing neglegence to come forward and address the issue....
Complaint comments  Read comments Complaint category Internet Services

Act — bill adjustment for connector box installed

 cachanukya on Mar 8, 2019
I am supposed to receive compensation as act people have set up a connecting box which takes up some electricity. I have tried every means but they seem to not care. It's been a year since i have started telling them this problem. I have informed their customer care about the problem and was only greeted with empty assurances etc. Same went on i even sent a mail which was not responded....
Complaint comments  Read comments Complaint category Internet Services

Beam Telecom / Act — haven't received user id and password after full payment 15 days ago

 RSiddhartha on Mar 8, 2019
My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police...
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — cancellation of subscription

 Fiona Maben on Mar 6, 2019
Invoice for next cycle has already been generated and is due for march 15 but i do not want to continue the subscription. Kindly cancel the subscription as i will not be using it after march 15. I will not be using the account for sometime so i would like to cancel the next subscription.

I have sent a mail as well as called customer care but there has been no response.

User id:[protected]...
Complaint comments  Read comments Complaint category Internet Services

Beam Telecom / Act — cable connection

 shyam3 on Mar 6, 2019
All tv channels stopped becoz of govt rule, we took a print from new channels from trai official page and gave them but they said u must wait for march 31st and u would get your channels back till march 31st, but we didn't get our channels, they don't respond to us, calls never connect to them, this is an irregularity to respond to public this is not at all correct please inform us to respond us sir thank you...
Complaint comments  Read comments Complaint category Other

Beam Telecom / Act — false promises given by sales person and asking me to complaint

 srikirannarla on Mar 6, 2019
On 2nd march 2019, i had requested for new internet connection at my flat where sales person came and asked me to pay 6 months fee. He told installation will happen on sunday (I. E on 3rd march). But till 5th march, there was no response from their side. Only 5th march evening, a guy came in and did the wiring, left off. Still there was no connection and no body is properly responding....
Complaint comments  Read comments Complaint category Broadband

Beam Telecom / Act — do not resolve issue but billing [Resolved]

 Sriharish Pilla on Mar 5, 2019
Internet connection is not working and inspite of raising so many complaints, they keep closing and reopening a new complaint, but have not resolved the issue for weeks now.
Everytime you call the customer support, they say they have raised a complaint, and will be resolved in 24hrs, but after 24 hrs, someone calls and say, please check now and they close the complaint. But when checked and not working, we call back, they close the existing ticket and reopen a new ticket and say 24hrs again. This circle continues, but no one ever visits house nor resolve the issue.
Account number...
Complaint comments  Read comments Complaint category Broadband

Act Fibernet — getting bills for prepaid connections even after disconnection and settlement

 chandrashekar2000 on Mar 1, 2019
Hi,

I am really fed up that i came across act corp. I took a prepaid connection last year, once the connection got expired i was getting calls to pay arrears for using your connection past the prepaid time and you customer care personals were very rude and not giving proper reason for arrears i have to pay. Then any how they tortured me everyday by calling and pay the arrears and i payed and settled by paying around 1000/- rupees. And now all of sudden i receive smses to pay bills. Please assess the situation and take necessary action.

I have concerns:
1....
Complaint comments  Read comments Complaint category Broadband

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