[Resolved] ACT Fibernet — Balance amount is not giving back | |||||
This is p vidya kumari. Account id :[protected]. Use name : [protected]@gmail.com I requested to act fiber team to deactivate my account due to location change in october month 2016. I paid the bill amount for that amount and i went to my native place. After several calls after 15 to 20 days the my account is deactivated. I requested them to refund my amount. They said it will be calculating in next bill of re installation. So i requested them to reinstall the connection in april 2017. The team conformed me i have balance in my account is 400+ rupees next day 1 person (Vijay kumar - mobile [protected]) collected my documents. On the next day nani [protected] visited my home and told me 'next day we will give you connection'. On the next day prasad [protected] visited my home and closed ticket with out resolving the ticket. Below are my tickets raised by me for resolving my issue. [protected] (Reopened twice) [protected] [protected] No one is responding / responsible in act fiber. No customer support is supporting for customers issues. Was this information helpful? | |||||
May 28, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Apr 27, 2017 ACT Fibernet Customer Care's response Hi Uday, We are sorry for the inconvenience caused, we will look into your issue and get in touch with you. Regards, ACT Fibernet Verified Support Apr 27, 2017 ACT Fibernet Customer Care's response Hi Uday, The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in. Regards, ACT Fibernet | |||||
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ACT Fibernet