I have been using act internet for the past 7 years and recently i had raised a request to move the junction box from the first floor to the second floor which is pending from more than 21 days, since the first floor owner tenants have moved out and the first floor owner has turned for the power to the junction box. The second floor is owned by a different owner and he is fine with the junction box being moved to the second floor.
There have been several visits by technicians but they have not fixed anything. Moreover the recent visit by a technician who was very rude and asked me to go to a different service provider since he can't do anything for me. My several attempts to escalate the issue have fallen on deaf ears.
Since i work remotely i rely on them heavily and this is how they treat their customers. I have been a regular paying customer and never had any issues with act until now but now i have seen the horrible face of customer care who are just unwilling to escalate this issue and allow me to talk to their superiors. When their website hasn't published any information about the escalation path. I hope this plea of mine will be addressed asap Was this information helpful? | 
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