[Resolved] ACT Fibernet — connection transfer request for saturday 15th sept 2018 is not completed

Vitrag Sheth

Address:	560043
Website:	www.actcorp.in/customer-care

Date of incident 14th sept 2018
Client no [protected]
Account no :[protected]
User name :[protected]

I have been informed by customer care for document submission and i completed that but after that there is no call or contact from act.
I tried calling customer care, initially they said my connection transfer is scheduled for saturday 4pm
Next time customer care they said that in their system its showing that act person tried to contact me but i was out of reach which is complete nonsense because i was at my home through out the day waiting for act person to call me and complete transfer
Next time customer care said that connection transfer will take a week time and act transfer team will contact me which is completely ridiculous because i'm not going to sit home and keep waiting for act to call me at their convenient time

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Sep 17, 2018

Complaint marked as Resolved

Transfer is completed today itself. Thank you.

customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

ACT Fibernet Customer Care's response Dear Vitrag Sheth,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Verified Support

Sep 19, 2018

ACT Fibernet Customer Care's response Dear Vitrag Sheth,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, SMS TC HELP to[protected] from your registered number and we will be at your assistance.

Regards,
ACT Fibernet