[Resolved] ACT Fibernet — Customer support fooling customers

Rishin Alex

from Bengaluru, Karnataka

Address:	560022
Website:	portal.actcorp.in/web/blr/home

I have been contacting ACT Fibernet for my Internet Service Provide -Username/Password, they promised to get back to me in 24 hours but they did not contact me even after 24 hours. I again called them and the customer support executive promised to get back in 1 hour this time also I did not get a call back. This has caused extreme inconvenience as I had to wait for more than 15 minutes to register the complaint through customer service and had to pay call charges for the 15 minutes long call. Moreover I have been waiting for them to call, without going outside my home affecting my office work and social life

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Jul 2, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 28, 2017

ACT Fibernet Customer Care's response Hi Rishin,

We regret the inconvenience caused. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet