[Resolved] ACT Fibernet — delay and cheating in installation

Vamsi Kanduri

Address:

Hal colony, 500055

Hello,
This is vamsi krishna.
I'm done with the booking and payment for act fiber net.
This is the. Its been 5 days and sales person who done my transaction is switched off the phone.
Raised ticket in first place sr[protected] service person ramana who visits my home and went back stating switch need to install and will bring and conplwt the installationy tommoro (Monday). Monday he lift the call and said that we can't give connection and u talk to sales person who is not reachable.
Cc team simply read out apology lines... Twitter support as well not responding... Where should i go now... Nodal and applate also not responding to my mails.
Completely no respect, no trust worthy and ruin my wfh.
Expecting resolution
Thank you.
Regards,
Vamsi

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Apr 30, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Thank you,
Team ACT Fibernet

Verified Support

Mar 30, 2020

ACT Fibernet Customer Care's response We would liek to inform you that the refund is being initiated.

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Comments

vaibhavrmore1

I would like to terminate my account.

PFB my details:

Input [protected]
Account Id [protected]
Subscriber Name MORE VAIBHAV RAGHUNATH

vaibhavrmore1's reply, Mar 20, 2020

Along with this for the Month of February, I made a payment 2500+ INR towards monthly payment, for which they said it was declined but money was deducted . To avoid connection termination, i had to make the payment again of same amount. Later, following up on first payment, they said it's refunded by them, but it's more than 30 days, it hasn't reflected in my account.