[Resolved] ACT Fibernet — internet issue does not resolved even it crosses the threshold

rchinthagunti

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh, 530019
Website:	www.actcorp.in

I have given a complaint on 19 apr 2018 morning 8:30 for internet connectavity.
Customer care people told that it will get resolve in 18 hours which is maximum threshould. I did call to customer care again aroung 9 am on 20 apr but, they are saying that they have raised a case to technical department and they will resolve asap. When i ask them the eta they said like asap. So i don't have other option except waiting for the technician. I have called customer care again at 2:55 pm on the same day. Again, those are saing that they bumped the sevirioty of the case and the technician will come asap. Still they don't have any idea on the technician's visit and resolution of the incident.

Due to this i am suffering a lot. Please help in this. Thanks!

Regards,
Bhanu.

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May 29, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet