[Resolved] ACT Fibernet — Internet will be in limited state all the time

ajithkumars1994

from Thiruvananthapuram, Kerala

Address:	560048
Website:	www.portal.acttv.in

We are fedup with the internet service provided by act, in a day the internet connection will be limited more than 100 times.
Everytime we have switch off/on the router.

We cannot call customer care all the time and sit with them to solve daily 100 times.
Its not just our time but also money cost, we have to pay them whenever we call.
They keep on hold for 10 mins.

Really pathethic service by act.

We are planning to remove subscription soon as its not working out for us.

There are better internet service providers in the market who give better service and act is not one of it.

And also regarding the speed of internet connection, they claim to give gbs of speed but the connections will be very slow.

To play a youtube video, it buffers to the extent that we end up closing it.

When i was trying to open consumer complaints i have switched off/on router 20 times to open it, just bcoz every time i was trying to log-in internet was going limited.

Worst service and i wont recommend to people to subscribe this useless internet.

We will unsubscribe as our plan is ending soon..

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Jul 20, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2017

ACT Fibernet Customer Care's response Dear Valued Customer,

We understand your distress and will make every effort to assist you in this matter. Request you to share your contact number and city name we will resolve this at the earliest.

Regards,
ACT Fibernet

Jun 18, 2017

Updated by ajithkumars1994 Today also i am seeing the same problem, customer care representatives are not helpful at all.
when we call the issue seems to be resolved but after 5 mins, the issue starts again.
I cannot call 100 times, each time i will charged 8-15 depending on mins talked with ur useless customer representatives.
I can see limited every 5 mins.If the guy who made our subscription to ACT was there i would have punched in his face.

I want this solved at any cost tomorrow or else just shut ur mouth and refund my money back and i will find other service providers.

Account number :[protected]
phone num : [protected]
Area : Seetharampalya, Hoodi bangalore.

Jun 18, 2017

Updated by ajithkumars1994 Just now called customer service..They dont help and talk very rudely.
we are not ur slaves, we have paid money for service and expecting value to money.
How can your customer care just call the call in the middle.
who will pay for my currency when each time i call to customer care.

We dont need ACT, just refund our money and we will get other service provider.

If you are not going to do this..i will have to raise a complaint in consumer court.

We dont need ur help, just disconnect our internet service and refund our money.