[Resolved]  ACT Fibernet — Issue with services

Address:

560038

On 16 September 2016 at 15:53, Nileshkumar Sharma wrote:
still this not been fixed!! i guess my choice to connect with act fibernate is nightmare and disaster in my life.

Kindly have legal action escalation over it

On 16 September 2016 at 15:52, Nileshkumar Sharma wrote:
Can some who really work for customer replay me??? please.

On 15 September 2016 at 20:46, Nileshkumar Sharma wrote:
I am now hopeless and help less again the ticket has been closed without my confirmation and connection is not working.

On 15 Sep 2016 2:18 pm, "Nileshkumar Sharma" wrote:
Hi All,

I have called up the help desk again and spent mine time with call rs.10+ which is valuable to me and hoping for you as well.

I have talked to latha and she has ensured me the network engg will be fixing the issue with root cause today itself. I have hold the patience till now but it wont get close today then i will be looking for legal help.

Hi Latha\Team- Kindly let me know the ETA as of toady???????

Thanks

On 15 September 2016 at 06:12, Nileshkumar Sharma wrote:
Hi All,

Can I get the root cause fixed today at the earliest.I cant wait being paid for the services without using it.
Hope you understand my concerns.

"Hi Anand GS\Suresh Babu\Customer Care

Very disappointed to write the below mail as ACT user:

Seems to be I am Fool and can made me fool easily.

1) Request number#[protected] -10-SEP-2016
when I have taken act fibernate I was happy an opted Plan which been already paid for a 6 month credit.
But I started facing issue with connection and raised a complaint request -[protected] which been closed without my notice or confirmation and I work for USA multinational so I had meetings in night all missed due to connectivity.
2) I have Re-opend the ticket and again called helpdesk - they informed me they can not ping my device and stated that it will be on priority.
3) I have Received a call from netwrok engg and he restored the service for an hr and gain the connection lost. he told me that" the main server battery has been stolen which he will be replacing in hr" and he closed the ticket.. I tried call ([protected])network engg several time as he asked me to call but he is not picking a single call which is really heck
4)As of now its been 4 days considering the situation i can consider a 1 day off.
5)but I want to know why the ACT people laying to customer which has trusted you?why the battery has stolen?why my work is getting delayed?why I should charge for the plan without service? how to approach legal way to resolve this issue?

looking for positive response now.

Your Unsatisfied customer,
Nilesh"

Thanks

On 14 September 2016 at 10:25, Nileshkumar Sharma wrote:

Hi Anand GS\Suresh Babu\Customer Care

Very disappointed to write the below mail as ACT user:

Seems to be I am Fool and can made me fool easily.

1) Request number#[protected] -10-SEP-2016
when I have taken act fibernate I was happy an opted Plan which been already paid for a 6 month credit.
But I started facing issue with connection and raised a complaint request -[protected] which been closed without my notice or confirmation and I work for USA multinational so I had meetings in night all missed due to connectivity.
2) I have Re-opend the ticket and again called helpdesk - they informed me they can not ping my device and stated that it will be on priority.
3) I have Received a call from netwrok engg and he restored the service for an hr and gain the connection lost. he told me that" the main server battery has been stolen which he will be replacing in hr" and he closed the ticket.. I tried call ([protected])network engg several time as he asked me to call but he is not picking a single call which is really heck
4)As of now its been 4 days considering the situation i can consider a 1 day off.
5)but I want to know why the ACT people laying to customer which has trusted you?why the battery has stolen?why my work is getting delayed?why I should charge for the plan without service? how to approach legal way to resolve this issue?

looking for positive response now.

Your Unsatisfied customer,
Nilesh

On 12 September 2016 at 15:57, wrote:
Dear Subscriber,
We have received a Repeat Call on the existing ticket.
Ticket No : [protected]
Ticket Category :BROADBAND-COMPLAINTS
Ticket Date :10-SEP-16
We will expedite resolution
Regards,
-ACT Fibernet .