[Resolved]  ACT Fibernet — Marked the issue as resolved without any action from act side - removal of junction box from my landlord's place as i have moved out

Address:	Bangalore, Karnataka, 560034
Website:	www.actcorp.in

I had raised a complaint as below on 22nd may but without taking any action act has marked the complaint as resolved on jun 25, 2017.

Complaint is as follows:
I have raised a complaint on may 6th 2017 to remove the junction box from my landlord's place as they are not giving me the security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when i checked again they are saying that they require another 3 days to carry out this activity whereas the intial sla on may 6th was just 3 days. This is causing mental agony to me as i am in financial stress. Please take necessary action

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Complaint status
[may 22, 2017] beam telecom / act customer support has been notified about the posted complaint.
Beam telecom / act customer care's response, may 25, 2017
Hi rahul kadri,

We regret for the delay. Please share your contact number and city, we will get in touch with you at the earliest

Regards,
Act fibernet

Updated by rahul kadri, jun 09, 2017
Hi team,
I spoke to your customer care team today, and i am still listening to the same that it will be done within tomorrow.
My contact number is [protected], located in bangalore.

Regards,
Rahul kadri

Updated by rahul kadri, jun 14, 2017
Hi team,
I spoke to your customer care team today, and i am still listening to the same that it will be done within tomorrow.
Also, i had raised a request for disconnection on may 1st, 2017 and your representative told me that it will be disconnected from may 1st itself. Recently i got a call from your representative that i have to pay pending amount of rs.300+. When i reached out to the customer care they told that it would be waived off, but even then i am getting calls.

Really pathetic service from your side once the customer has opted out.

Regards,
Rahul kadri

Updated by rahul kadri, jun 19, 2017
Hi team,
I am still getting the response that it will be completed within a day i. E by tomorrow 20th june 2017.

Regards,
Rahul kadri

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Even today when i called the customer care they say that they would require another 2 days after which i can take any action from my side. They dont even care. Horrible customer support!!!