ACT Fibernet — negligence in consumer request | |
I have applied for the new connection on 29th march and made the payment. Local act technician team promised that installation will be done ~1week and asked to proceed with payment. After a week no one is picking the call and no responses. 2days, i received a call from act installation person saying that he would be available in next half an hour for installation but still he dint arrive, neither picking up the call. Act customer care asks to wait for 2more weeks, which means 3 and half weeks... T If you do not have enough team strength, please don't claim fake promise and trap our money. Right now i am not able to get my work done and salary is also cut because of your fake promise. Very pathetic. Don't fall trap for false promises Was this information helpful? | |
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customer support has been notified about the posted complaint. Verified Support Apr 07, 2020 ACT Fibernet Customer Care's response We regret the inconvenience caused. Please share your contact number and city name here . We will look into this but would like to keep you informed that it would take some time considering the current situation.
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
Firstly I made a request on 23-march 2020 and received the response from team on 28-march-2020
2) on 28-march-2020 made a payment confirming with a team that at maximum one week installation will be executed.
3) even after constant contact with act customer care, 5th April installation engineer visited and said junction box is not available
4) customer care constantly kept saying with in a day, still installation would be performed (note: this a reply every day ACT gives)
5) on 6th April contacted ACT nodal center and received reply that till lockdown (14april) is over no installation could be made. Which means no salary for me for 8 days + 10 days due to no internet connection)
Now I have my money trapped in ACT due to false promise and please note : local act team does not pick the call and customer care says we registered complaint which I found zero use.
Now I applied for refund, I want my money back .
ACT has made mentally frustrated and consumed my valuable time by false promise.
Phone number-[protected]
Area- Ulsoor
City-Bangalore
Local team no- +[protected]
First refund my money. Thanks for the worst service and false promise .
Ur's sad victim-
Fazul