ACT Fibernet — no internet for the past 6 days

Sanjana012

from Bengaluru, Karnataka

Address:	560008
Website:	www.actcorp.in

Id[protected]

I have had no internet for the past 6 days (And i stay in ulsoor, bangalore, where you have a lot of connections!!) and i'd raised a complaint on the 16th of oct (Tuesday morning). I've been calling your call center every day and, apart from the phrases, we'll get back to you (Which you never did) and we'll fix the issue (Which was never done), nothing has been done. I've now asked for the refund and now you tell me that the account needs to be disconnected, which would take 3 more days (It took you a few mins to activate my account). Post the disconnection, i'd be refunded the amount (Which i've paid for a full year in advance) after 15 more days. Why are you holding out on my money, when you can't provide the service? I don't want any more excuses, just process my refund.

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Comments

srininwz

from Hyderabad, Telangana

Not at all meeting commitments..

Rude response from local agents.

Poor actions by customer care.

Overall very dissatisfied with ACT.

Advance money is already taken and service is poor. They always say will reach in 1 hour but even after days they will not turn up.

This one is impacting our business like any.

gannoju Keerthi

from Hyderabad, Telangana

I have been calling actfiber internet services many times but not answering call and no proper response please to calls.i want to disconnect my act fiber internet connection immediately.my mobile number [protected]
Id.[protected] so please take action