[Resolved]  ACT Fibernet — no internet lying customer care

Address:Chennai, Tamil Nadu, 600040
Website:actcorp.in

Hi i have been a customer for more than a year with act fibernet chennai, i was not having any serious issues but from last month i am facing alot of issues with act internet service providers last week i couldn’t use my internet for 4 days i kept on calling the customer service team in chennai the nodal officers in particular on the second day they told me that they were laying some cable so it will take 24hours i waited, 3rd day evening i called them still the same answer finally the next day two field engineers came they saw the box near my home and said the issue is with the electrical circuit and the electrician has to come and fix he came in the even he took two minutes to fix it and i was being lied at my face by these nodal officers at chennai by lying to me that they were laying cable.
Either they are not in sync with the engineers or they give a blunt answer by lying to me on my face,
Thank you act for that.

Three days later again the same issue and the same story its now more than 48 hours till now if its not resolved by today i am going to cancel my subscription from act no one can understand our frustration, their office has internet but we the paying customers dont get internet funny isn’t it or should i call it irony, their appellate authority doesn’t respond to my emails he/she is as inefficient as his team i can understand by that their team is the worst they dont know how to handle a customer.

They are regular in one particular part asking the customer to pay their bill i hope they understand only if i have internet access i will be able to pay the bill.

My complaint id from act is sr[protected]
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Nov 17, 2018
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2018
ACT Fibernet Customer Care's response
Hi Ashish,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Complaint comments 

Comments

I'm facing some financial problem so i can't able to pay my bill.. I need to deactivate my account from next month onwards.. And i need to know how to the process details for disconnection.. kindly help me for further process.. Thank you..
ACT Fibernet Customer Care's response, Oct 17, 2018
Verified Support
Hi Adindian,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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