[Resolved] Beam Telecom / Act — no resolution despite multiple mails/calls

 
2 Reviews
Hyderabad, Hyderabad, Hyderabad District, Andhra Pradesh, India
 aastha Trikha on Jun 12, 2019
We had a terrible experience when we shifted to a new location. It has been 10 days we are chasing the team for updates. ACT has a bunch o[censored]nprofessionals who are not even curteous towards customers. Executives dont pick up the calls and never respond to messages, even the nodal officer is a mere puppet. The executives have time to close the unresolved request but cannot help the customers. We have lost complete trust in your services. Dear Customer, Ticket no SR[protected]

no resolution despite multiple mails/calls
Complaint marked as Resolved Jul 23, 2019

Complaint Status


[Jun 13, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, Jun 18, 2019
Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

My act internet not working suddenly. The router is showing 3 green LED glowing. Please attend immediately
Beam Telecom / ACT Customer Care's response, Jun 21, 2019
Verified Support

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    46%
    Complaints
    1988
    Pending
    548
    Resolved
    776
    phone
    +91 80 6638 9385
    +91 40 6627 2727
    +91 80 4284 0000 [Customer Care]
    location
    New Door 49, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu, India - 600000
    Beam Telecom / Act - no resolution despite multiple mails/calls