[Resolved] ACT Fibernet — not given option to select different plan

rbhupeshgupta

from Hyderabad, Telangana

Address:

500032

Hi this is bhupesh from hyderabad.
There are multiple complaints. But not resolving fully and complaint closing without confirmation.

1. Act broadband using power connection for their module from my flat. As discussed it was rs. 150 power subsidy, but only provided 100.

2. Not given option to select different plan other than existing plan while renewal.

3. They are not providing prior intimation while renewing my connection and connection expire date.

I am requesting you please take action against on act broadband, help to resolve issues as early as possible.

Thanks and regards,
Bhupesh
[protected]

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May 31, 2022

Complaint marked as Resolved

It get resolved with several calls. Now i get disconnected ACT fibernet.

customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,
Team ACT Fibernet

Feb 12, 2020

Updated by rbhupeshgupta Hi Act Support team,
Thank you for your response. Still no one called me regarding my issues..

Please call me to resolve issue..
Why can't I change(downgrade) my plan?
There is only one option to upgrade.
If I want to change monthly or yearly plan also no option.

Thanks,
Bhupesh