[Resolved]  ACT Fibernet — not providing usage statistics

Address:

560076

I am utterly disappointed with the way act is handling the disconnection process.
First of all, without my consent, my plan was continued beyond expiration date of the previous plan and now forcing me to pay the bill. While i still finally agreed to pay, they are not ready to show me the usage statistics and randomly saying i have used 60gb which is not possible.
They are billing me for something i did not ask for and did not use. The customer care keeps calling and harassing about bill payment. Everytime a new person calls and i have to repeat the same thing again.

My plan ended on may31st, 2019. But i was unaware of the date as it was a 6months plan, i thought once the plan is done, they will disconnect if i don't renew, so nowhere i mentioned to them that i wanted to continue their connection. On june 6th, 2019 i realized that the plan had expired and on the same day sent them an email for disconnection. On june7th, 2019, i switched to a different provider and physically disconnected act's modem. I got a reply to my email on june11th, and now they are charging me for that.
It is not my problem that the customer care is so slow in responding to emails. And moreover there cannot be usage beyond 7th june, as i have physically disconnected the modem.

When i try to explain this to the billing department, they are very rude and keep calling and disturbing all day.