[Resolved] ACT Fibernet — Not working / Slow speed

[email protected]

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600014

Dear Sir,
Good Evening,

Customer Account .[protected]

I installed ACT FIBERNET connection on 5th Dec 2017 every time I have made not working or slow speed after some time in chennai VARDHA CYCLONE again there is no connection ok that was genuine reason for the month of December we paid 850/- INR again in January month the same issues not working or slow speed every time we are making complaint. We receive bill for 1299/- approximate for the month of January. I called to customer care regarding the bill issue.till yet no response . Why I want to pay if the connection is not working. I suffered so much problem from ACT FIBERNET connection . It should take action on this type of companies if they don't have the proper way how give customer service and product. I need my refund amount which I have paid initial.

Regards

VaseemAli
Mobile. [protected]

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May 10, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

ACT Fibernet Customer Care's response Hi Vaseem,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet

Verified Support

Mar 03, 2017

ACT Fibernet Customer Care's response Hi Vaseem,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] & helpdesk.[protected]@actcorp.in. We have upgraded the plans for Chennai for the month of March 2017 only as a small token.

Regards,
ACT Fibernet

Mar 24, 2017

Updated by [email protected] My Sincere advice to all please don't installs ACT FIBER NET connection they are fraud initially they needed money after no response form company sides. After I complained in consumer ACT person camed to my residence and they shown the speed for 70mbps and they collected 422.00 as billed adjusted.after next the same issue I went to the ACT office to complaint they replied due some junctions box issues will solve as soon as after from yesterday the same issue. The miracle is its shows 75GB has consumed with in 6days and the connection is not working. Please don't take this connection. They are doing day ROBBERYS...

Apr 03, 2017

Updated by [email protected] Good morning,
My previous complaint on 24th march 3rd April. I got email from ACT on 31st march as ... Dear subscriber,

You have exceeded your monthly data limit.But you don’t have to worry – just reset

your data and start surfing at Incredible speeds again.Log in to the ACT Fibernet portal or open the

ACT Fibernet app, select the ‘Reset data’ option, pay for the extra data, and get back to surfing at an ... Kindly check my previous emailed for consumed 75 GB with in 6days and after 6days its consumed another 75GB data . And I recieved SMS for monthly invoice on this month April . INR 1957.00 . Till yet I don't get any response from consumer you have complete details .

Apr 10, 2017

Updated by [email protected] This message has sended from ACT by email as below ...

Dear Subscriber,

Greetings from ACT Fibernet!

We regret to inform you that your ACT Fibernet service has been disconnected due to VD-V-SERVICE ISSUE.

Please refer to your following account details:

Package Name: CHN ACT Storm

Last Invoice Amount: 1264

Current Due Amount: 1957

It has always been our endeavour to serve you the best. We sincerely hope that your disconnection is temporary and you would return to the ACT Family soon.

In case of any queries please call us on our customer care number[protected]. You could also write to us helpdesk.[protected]@actcorp.in

We look forward to serve you soon.

At your service, always.

Team ACT

I replied as below.

I'm very disappointed with your ACT brand every time you have new reasons. Initial I paid advanced one month payment and other thing is I reactivated on 15th March that time your executive has collected 422.00 INR . Form 15th to 31st March you consumed 140 GB data from my monthly plan instantly I personally visit your office to complaint the broadband connection is not working. So kindly advise me how could possible to consumed 140 GB data with in 12 days. And check your email as account details you send me. For this reason only I called your customer care to disconnect my connection. I don't now how many customers are suffering like me.

Vaseem Ali
[protected]