ACT Fibernet — payment gateway error - not resolved more than 10 days

Address:	Coimbatore, Tamil Nadu, 641004
Website:	actfibernet.com

I have account act fibernet in coimbatore. I have paid my monthly subscription payment via act app, through amazon pay payment gateway. Unfortunately payment is not updated on my account and account is suspended.

Further i have generate ticket with act and each time its getting closed without any prior update. My ticket no as follows
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This is happen in 10 days. Which means i made payment on dec 16th and now dec 26th. Still my account is suspended and i have not get any service.
Moreover i need to pay for complete one month payment for next month for not getting service.

Thanks act for your excellent service and time to go out with other service provider.