[Resolved] ACT Fibernet — poor customer support.

nkvenkat

Address:

600091

Hi,

I have placed a request to move the act internet connection from hall to other room 2 weeks before. 7 times called the customer support. Escalation done by talking to senior officer. Engineer gave a call and inquired about the address and said he will come in 1/2 hour. This happened 5 days before.

I think, they will treat the customer who pays bill not on time frame. If someone like me pay in advance they won't bother.

Due to frequent power interruption in my area, i couldn't do my work continuously.

All companies good till the time they grow and after that they focus only on new customers.

Ticket no: [protected]

Very frustrated.

Thanks,
Venkat

Was this information helpful?

No (0)

Yes (0)

Oct 23, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Sep 21, 2018

Updated by nkvenkat I got a call today by referring this ticket. Customer support person said, this will be resolved today. I asked them to inform the engineer after 5. She said, engineer will fix an appointment. Till now, no calls or engineer visit done. I have some pending work to be done as well which depends on this internet location movement with in the house. This is really bad... loosing track after talking to customer is not good. This happens twice till now. getting call from support team but it is not handled by field engineers.

I think it is better to move out from the service. I have paid in advance for few months. let me monitor how this ticket is handled further and decide.

Thanks,
Venkat