ACT Fibernet — refund amount not initiated

Hi

Requested act for new connection.
Without proper availability information sale person collected money.
After so many follow up with customer care, concluded its not possible for connection. Both parties and agreed and requested for refund amount on 20 feb 2019. Till now i dosent received any rupee.
Refer sr[protected]

Conclusion is act fiber collecting money from people and running business on interest and customer care people, no idea about the process and system.

Act need to explain with they are taking so much time to return back money. I feel its a scam.