[Resolved] ACT Fibernet — refund of failed advance bill payment

Midhun K Lakshmanan

Address:

Bangalore, Karnataka, 560066

I have requested for a new connection and received following link for payment.

"for the payment link dear customer your prospect number is xxxxxxxxxxx, use the below payment link to proceed with your payment https://fb7y.app.link/e/newpay?accountno=XXXXXXXXXXX"

Using which i tried for payment and it failed thrice giving error response. But the money (Total of 7498*3 = 22494/-) is debited from the bank account and for the third transaction using credit card, it's reflected in statement as payment is made.

Till this date i have made 10 calls and 2 mails regarding this. Every time they will open a ticket and in 2 days without any action they'll close the ticket mentioning issue is resolved.

Was this information helpful?

No (0)

Yes (0)

Mar 27, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

ACT Fibernet Customer Care's response Hi Midhun K Lakshmanan,

We regret the inconvenience caused. Due to privacy concern we are unable to view your details please connect us on [protected] and we would be happy to assist you.

Related ACT Fibernet reviews

View all 4524 ACT Fibernet Reviews

Comments

Gonsalvez

I opted for a new connection on 22/1/2021.i paid a sum of Rs.1968/- thru my credit card.On receiving my card statement i find i have been debited for the same amount twice paid to PAYTM.I am trying to resolve the issue but the staff at ACT are good at passing the buck and say only 1 amount has come to them.I have called i have sent email with card details but as is usual send a whatsapp message use this and that and no direct reply.i want my mobey back that is all.