ACT Fibernet — relocation amount charged and service not provided

I have been using act fibernet for around 4 years now and i had raised a relocation request in june 2019 post which an executive had called me and confirmed that he would provide the connection on the relocation date 10th of july. On 10th, the executive had arrived and told he would not be able to provide the connection and thus i had to re-open the request on 10th of july again.

Act customer care had charged me the relocation charge as part of my bill and i was forced to pay the same since i would be subject to late fees if the same was not done. Also kindly note that i was only able to utilize the service up till the 9th of july.

I was following up the relocation request everyday since it was raised on the 10th of july and the customer care executives had always assured me that the relocation would be done within 7 days i. E. 17th of july at the latest.

Later on 17th of july, a customer care executive had informed me via call that act would be unable to provide service in my current location and thus i had raised a request for connection cancellation which has been closed on july 19th.

I have been in contact with an act executive ever since july 19th regarding refund of the amount almost everyday and he just keeps informing me that i would be receiving a mail in relation to the amount refund but i have not received any such mail as of yet.
And now, since 25th of july the executive is ignoring my calls and i have also sent a mail to the act helpdesk mail id provided on the act webpage