[Resolved]  ACT Fibernet — scam, improper mentioning of fair usage policy (fup)

Address:

H .No: 4-207 ,Bhavani Nagar, Suraram Colony, Street opposite to ICC and SBI ATM, Hyderabad, Telangana, 500055

Date - 30/3/2020
user-id[protected]
PH no - [protected]
Dear sir,
I am a customer of ACT broadband service, my internet plan is
"A-MAX 425" according to which my FUP limit is 200gb per month after which my internet speed will be reduced.on 30/3/2020 Monday when I checked on ACT official mobile app, it claims that my data usage exceeded my FUP limit ie 200gb, but when I checked detailed daily usage in the same app it shows that I only used 10.63 GB upload and 160.75 GB download data which is total of 171.38 GB on march 31 which clearly under the FUP limit.
When I contacted ACT customer care on 30/3/2020 for clarity on this difference between FUP usage they claim in my account summary and detailed day-wise usage is shown in their app, they are unable to give clarification and they told me that they will contact me back in 4 hours but they dint.
NOTE- even according to data on the ACT portal page, I used fewer data compared to what they claim.
https://selfcare.actcorp.in/web/beam/home