Beetel — Replacement of the product

Address:

Delhi

I purchased motorola pace 100 headphones on 14.09.2019.it have the warranty of 1 year.it have the problem with mic after uses of 6 months, i send this product to the Beetel service center, Delhi to claim the warranty.i send this product to the Beetel service, Delhi on 26.03.2019.It is the time of COVID-19 situation, so i am not asking them for the product.But at present the lock down is stopped in Delhi, i called many times to the Beetel Service Center, Delhi, they are not giving the good response.please any help on this.