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Bengaluru Metro Rail Corporation [bmrcl] — Online recharge not reflecting in smart car number [protected]

I have recharged of 200 rs the said smart card number [protected] on 31st October 2020 @01:56PM and I do have screenshot but there are no details mentioned..but it says transaction success and when I check in station it was not reflecting and the staff there asked me to raise online complaint .. please check and refund the amount or recharge it to the card.
Online recharge not reflecting in smart car number 13009783153
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Complaint Status


[Nov 12, 2020] Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    Bengaluru Metro Rail Corporation [BMRCL]
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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