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Bengaluru Metro Rail Corporation [bmrcl] — Recharged amount failed.. But not refunded to my account

Transaction number--mow78ejt2is3n75t8bgc
Amonut is detected from my paytm account but not refunded after the transaction failed in namma metro app
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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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Plzz dont cheat people without replying or refunding the amount

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    Bengaluru Metro Rail Corporation [BMRCL]
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9206 [Director]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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