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Bengaluru Metro Rail Corporation [bmrcl] — Top-up not working

Recharge amount not credited on my Metro smart card even if I recharge before 2 hours or one day before in link /app provided.
It happened many times and I lost money. I have all the screenshots and successful recharge statement of smart card
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Complaint Status


[Nov 06, 2020] Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    Bengaluru Metro Rail Corporation [BMRCL]
    Customer Care Service
    Customer satisfaction rating
    0%
    Complaints
    126
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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