| Address: | North 24 Parganas, West Bengal, 743165 |
I am yash sadhukhan, bought a monitor named benq zowie xl2546 240hz on december 20th 2018 from www.mdcomputers.in in kolkata.
The product details is attached with this email as an image named “monitor. Jpg”.
The monitor was stable on 144hz but was totally unstable (Becoming white screen certainly) at 240hz from the date of buy. I launched a complain to benq at that moment, but they made the complaint as pending due to unstable behaviour of the fault.
But, on 8th of march 2019, the monitor screen became full white in 144hz also, and i launched another complain to benq.
On 12th march 2019, a technician from f1-info solutions & services pvt. Ltd. Visited to see the monitor.
The technician was continuously confusing between screen resolution and screen refresh rate. : (
I am very disappointed and really worried about the further informations regarding my replacement of the faulted monitor.
This is because i have no information or no conformational messages from anyone regarding my replacement.
Today is 21st march 2019, 13 days expired from my complaint day, but i still didn’t get any result or information.
I would, therefore request to benq customer care service to please look after this complaint as soon as possible.
All the details of the monitor and technician are attached by “. Jpg” files.
I posted the video of the monitor problem in youtube also
https://www.youtube.com/watch?v=g3atClwoNBU
I am really dissapointed that i bought rs. 48, 000 monitor from a company with such a poor customer service.
My complaint number is r[protected].
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