Benze Vaccations Club — non refunding of amount wrongly debited by the marketing of benze vacation club

raghu71

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	www.bvcindia.com

I have received a call from tele caller and based on the good faith i have visited the club. Jai & palani the sales persons has attended. Initially i have paid rs.30, 000 thru my credit card but when i checked the verification was pending, though my cc was debited, they told me to re swipe again and the originally paid amount will be re credited to my account. Based on their version, the amount was debited in my cc account thru just dial payment process for rs.30000/-, but not happened. After that i have followed them overphone and visited personally to the benze office. One fine day palani called me to check the message in my mobile and asked the otp for the re credit.in my person pressure, i have informed the otp to him and got shocked that the cc was again debited. I doubted and checked with my banker that the same was a debit transaction only. So my total amount was debited to the above club is rs.90, 000/- i have visited to the office, met them, met their accounts team swathi and other members and they are very much coolly reverting that the amount can not be re credited. When i called jai, he is not lifiting the phone and got information that he met an accident and on leave. Also called palani's mobile, some one has attended that he has resigned. I share the contacted details of calls received by on refunding the amount debited by them.

Jai - [protected]

Palani[protected]

Swathi acccounts (Benze) - [protected]

Benze marketing (When contacted they told) - [protected]

Jothi accounts (Benze) - [protected]

When i checked the web site, the bvc is a public limited company. But it is my pathetic situation that none of the above people responded correctly and resolved the issue. Being the transactions were done by me on a good faith, i am mentally frustrated with the attitude of the employees.in addition to the above, the initial coupons sent to me (For which they have charged for courier charges), and the counts are not matched with their committed counts, the same has been shown to jai & palani, they have collected the same from me that, with the corrected count will reach thru courier. That also not received till date.

Based on the above attitude, i seek guidance for the re credit of the amount including my membership fee that has been paid to the club.

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Benze Vaccations Club customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by raghu71 Refer my posting on 14th in this site. I reproduce the same once again

I have received a call from tele caller and based on the good faith i have visited the club. Jai & palani the sales persons has attended. Initially i have paid rs.30, 000 thru my credit card but when i checked the verification was pending, though my cc was debited, they told me to re swipe again and the originally paid amount will be re credited to my account. Based on their version, the amount was debited in my cc account thru just dial payment process for rs.30000/-, but not happened. After that i have followed them overphone and visited personally to the benze office. One fine day palani called me to check the message in my mobile and asked the otp for the re credit.in my person pressure, i have informed the otp to him and got shocked that the cc was again debited. I doubted and checked with my banker that the same was a debit transaction only. So my total amount was debited to the above club is rs.90, 000/- i have visited to the office, met them, met their accounts team swathi and other members and they are very much coolly reverting that the amount can not be re credited. When i called jai, he is not lifiting the phone and got information that he met an accident and on leave. Also called palani's mobile, some one has attended that he has resigned. I share the contacted details of calls received by on refunding the amount debited by them.

Jai - [protected]

Palani[protected]

Swathi acccounts (Benze) - [protected]

Benze marketing (When contacted they told) - [protected]

Jothi accounts (Benze) - [protected]

When i checked the web site, the bvc is a public limited company. But it is my pathetic situation that none of the above people responded correctly and resolved the issue. Being the transactions were done by me on a good faith, i am mentally frustrated with the attitude of the employees.in addition to the above, the initial coupons sent to me (For which they have charged for courier charges), and the counts are not matched with their committed counts, the same has been shown to jai & palani, they have collected the same from me that, with the corrected count will reach thru courier. That also not received till date.

Based on the above attitude, i seek guidance for the re credit of the amount including my membership fee that has been paid to the club.

None of the employee / seniors from the above club has responded till this updating the status

Sep 19, 2017

Updated by raghu71 I am not getting any response from the club . Please advise for further action regarding recovery process