Berger Paints — Complaint on Wall colouring

Address:

Amit towers-B, Flat-M, 4th Floor, PO: Kadamtala, Dist: Darjeeling, West Bengal

Sir/Madam,
I, Sri Debasish Bhattacharya, a resident of Amit towers-B, Flat-M, 4th Floor, PO: Kadamtala, Dist: Darjeeling, West Bengal would like to bring your kind urgent notice to the following:
1. I had signed an Agreement with your Company Supervisor for damp proofing, colouring etc for a portion of my flat on 26.09.2019 amounting to Rs. 25, 000/- plus Rs. 885/- as Consultancy charge.
2. Accordingly I had made an advance payment of Rs. 10, 000/- on 26.09.2019 to your Company Supervisor to initiate the process of colouring.
3. On receipt of the cheque, the Supervisor started colouring with his personnel till the November, 2019 end, in view of Durga Puja/Chat Puja festival.
4. After a few months, I saw some bubbles in some areas of wall (photo attached). I promptly then lodged a complaint at your Toll Free No. and they told me that the Company Engineer has been informed and will pay a visit to your Flat for survey and report.
5. The First visit of the Company Engineer verbally admitted this and assured to be taken care of from their part.
6. In the meantime, a nationwide Lockdown started in view of COVID-19.
7. As a result, I could not follow up the matter with your Company.
8. In the month of June, I again contacted at your Toll Free No. to get the status of my complaint.
9. They again told me that a Service Engineer will visit your Flat.
10. Yesterday, a Service Engineer visited my flat and took photograph of the affected spot of the walls of my flat.
11. Now after spending a lot of hard earned money I am in a fix how to come out from this problem.
Sir, I would be highly obliged if you kindly take immediate measures to repair/colour the walls to save me as well as to save the dignity of the India’s one of the biggest Painting Company, like yours.
An early response from your end will be highly appreciated.
Yours faithfully,
Debasish Bhattacharya
Mobile No.[protected]
E-mail: [protected]@gmail.com

Enclo: 1. Agreement 2. Photographs.