[Resolved]  Berger Paints — poor quality and loss of money because of wrong commitment by berger

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

Hi berger!!

On the name of a brand why you works as fraud company. I am really frustrated and feeling regret that i took services from berger.
We had a deal with berger to paint our 2bhk flat in noida.
Contractor prabhat came and measure the walls, and commit 4-5 days estimate to complete the job, provided a rough quotation charged 40% amount advance to start the job..
We were staying some other place in noida on rent..
We made the payment but no one was working at site..
We asked many times and contractor was keep saying painters are doing job at our site.. But gaurd told us that no one working there..
Two people (Untrained painter age 15-16 year only) visited some time, both were not aware about even cleaning the walls with putty and all.
One week gone they didn't even finished one room putty.
So we asked to replace the workers as they were doing nothing but they didn't change.
After second weeks another contractor (Prasant a man from nowhere) asked me to pay another 40% payment. Till the time putty wasn't complete walls had lots of scratches so we request him to clean the walls and complete putty work first then i will pay the amount he start arguing with me even threatened me that pay first otherwise he will not work and will not refund what i already have paid. It was the 12th day they didn't even complete the putty till the time i have paid 40% already and he was asking for another 40% and arguing a lot. I refuse to pay before putty work so he left the work in mid.
I was staying on rent and as per berger promise i informed landlord that i will shift on xth day but it's already been 7day extra so i had to pay the extra rent and that was a clear loss because of berger.in starting before giving the key to berger contractor i clearly explain my case to contractor name prabhat and he promised me that they will take only 5 days.
I called the supervisor name sanjay shukla and he said he can not do anything contractor need money then pay him then only
Him then only he will finish the work.
I called the contractor prabhat again and said i am gone take a legal action against him then on same day he change the painter and new painter mr javed took another 4 days to finish the work.in total they took 17 days to paint my 2bhk apartment this is ridiculous.

Raised ticket no action.
Complaint no sr[protected]
Number of phone call no one visited.
No supervision.
No one care about customers.
We paid one month rent extra and bear the loss of 20k because of berger company.
They charged me for easy clean paint but implementing the anti dust guard paint which is cheaper in price.
I myself went to purchase the paint from market 3 time.

In the end when i hold some amount then mr kapil sharma area executive from berger visited at our place. I asked him about my financial losses because of delay and late delivery by berger he said he can not do anything to compensate my losses even if i mail to berger or take any other action nothing gona happen as he is the whole sole in charge in ncr area. He said one very interesting line that in this whole express painting service burger is nothing just h material provider, local contractor is everything if he is not doing his work properly berger can not do anything in that. After a long discussion he assure

1. He will give me the premium warranty for the paint
2. Will send someone to clean my furniture and walls as painter didn't clean anything properly
3. He will mail me the procedure to get compensation for my loss

So i pay the full amount to contractor and now again no one listing.