Berger Paints — very poor quality work and gross delay in completion by berger empanelled contractor

Address:

BERGER, DEHRA DUN, Dehradun, Uttarakhand, 248001

N response to the berger express painting advertisement, i gave contract for painting my entire house in and out, and the boundary walls in dehra dun, uttarakhand to a contractor mohd sarfraz empannelled with and sent by berger, dehra dun. The above mentioned painting work was undertaken vide lead id: ld[protected]Sl no.:e-67112) dated 28/08/2019. The total contract was negotiated for rupees one lakh and sixty thousand only and the time for completion was 01 month. The work commenced on 30/09/2019. The dealing executive assigned by berger is mr gaurav kumar (Mob no. [protected]) and the executive senior to him is mr amit chaudhary (Mob no. [protected]). Total payments made to the contractor so far is rs. 1, 12, 500 (Rupees one lakh twelve thousand & five hundred only). First payment of rs.3000 was made on 30/09/2019, second of rs.60, 000 on 02/10/2019, third of rs.3000 on 08/10/2019, fourth of rs.44, 000 on 11/10/2019, fifth of rs.500 on 12/10/2019 and sixth of rs.2000 on 22/10/2019. The work commenced on 30/09/2019 and today on 29th oct 2019, the work done in my house is barely 1/3 rd of the total assignment, whereas the payment taken is more than 2/3 rd of the cost. And since yesterday i. E. 28th oct 2019, there is no work going on in my house.

My grievance in detail are as follows - (1) inspite of my communication of the same with the berger executive and the contractor the work has neither resumed today nor is there any sort of communication from both of them, which makes me believe that i am being cheated and harassed (2) quality of workmanship and material used is utterly poor. It is nowhere close to a standard expected of a brand like berger (3) time schedule is totally awry (4) promises of cleaning up and organising the interior of the house is all a hoax. (5) out of the 10 big and small rooms and three toilets, none of them is completely done up, either the doors and grills are not painted or the ceiling or the walls are not painted. (6) the entire house is in total chaos inspite of promises of completion of atleast the house by diwali.


My request to the concerned berger authorities is to address and resolve my case satisfactorily at the earliest ie. Completion of work by 07th nov 2019, with better quality of material and workmanship and if need be change of contractor at no additional cost to me whatsoever. I am an indian army retired officer and a senior citizen and i had employed the services of berger after great deliberation and with great hopes. I am certain i will not dissappointed.