B. E. S. T. Undertaking — bus no.492 - no indicator and conductor not waiting for passengers

At 5.30 pm, on monday, nov.19, i was waiting for 492 at cadbury junction, thane. There were other commuters who travel regularly by this bus. There were several buses with no display passing by. A similar bus arrived just before 6 pm. It was not crowded and it stopped away from the bus stop. The conductor did not call out that this was 492. As we ran toward it, the bus left. The ladies at the bust stop told me that this was 492, and they identified the conductor. I was angry and i waited another 35 minutes before the next bus arrived. The conductor confirmed that the earlier bust was 492 and several commuters also told me that this was the general attitude of this conductor and driver. They wait each day over 2 hours for this bus and many a times the bus does not stop and there is no display or indicator. I request you to take action against these insensitive and errant public servants and stop harassment of the common man who does not have a voice to protest against such apathy and inhuman behaviour. I expect an early response from you and will keep a watch on the buses.
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