Bewakoof Brands — in regards of getting a refund

Address:H NO.33, NANAK NAGAR, NAMDA BASTEE,, GOLMURI, JAMSHEDPUR, JHARKHAND-831003, East Singhbhum, Jharkhand, 831003

I ordered a t-shirt on 4th of september and got the parcel on 6th of september, and when i opened the parcel the t-shirt was totally different from what i ordered, i raised a complain on bewakoof application and they accepted my complaint and arranged a pickup of the parcel, on 7th of september they picked the parcel and on the application they are giving a date of 12 to 15 days from the date of pickup for processing the refund, now its been 17 days and i have not got any response from them, i keep on mailing them everyday but not get reply of any of my mails.
Order id[protected]
Gmail - [protected]@gmail.com
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    Bewakoof Brands Address
    Shed No 1, A Wing, Swarajya Complex, Rajlaxmi Compound, Kalher Village, Taluka - Bhiwandi, Thane, Bhiwandi, Maharashtra, India - 421302
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