Bewakoof Brands — stole my money

I ordered the product on 1 March and near about 10th march i got an email that my product has been delivered. It wasn't delivered to me. I checked everywhere in my neighborhood. And ever since that day I am texting them constantly but they are doing nothing regarding this matter. I am tired of it
They are not even refunding my money back. And are just asking me to be patient. It has been a long time since I am trying to be patient
I want you to look into this matter seriously