Bharat Booking Holidays — Horrible experience with Bharatbooking.com

Hi,
My name is Rajni Soni and I had booked an all inclusive tour package from Delhi-Dalhousie-Delhi via cab from Bharat booking. PFB my experience.
Pre-booking: My tour adviser was Akriti. When I asked for AC cab, she informed me that AC doesn’t work on hills. To which I replied that I need a cab that can run AC on all surfaces, planes and hills included. Akriti agreed to it and only after obtaining my preferences (verbally) she sent me quotations.
The other person I spoke with was Abhishek. I categorically asked for more images of hotel to ensure a comfortable stay. Abhishek kept on delaying it till the journey date and I didn’t receive additional images despite paying 50% advance (17500/-)
Day 1: (23rd June): We requested driver to pick us up at 08:30 considering the long weekend. Driver arrived at our place at 10 pm. When I called him he said that he was coming from Lodhi garden and the maximum time they keep is an hour in advance. Despite knowing the traffic he didn’t bother to start early. Due to his negligence, we hit the peak traffic at several spots and reached to our first stop ‘Sukhdev’ around 1am. The cab was dirty and was stinking (despite my asking the driver to ensure a clean cab). Front AC was not even working despite me paying for an AC cab. (Driver’s name was Satnam singh and cab # was PB01 6873)
The driver stopped the cab first at some ‘Pehalwan’ motel which was of his liking and insisted we take our meal there. When we refused he said ‘As you wish but I am eating here’ and disappeared for 30 minutes. Generally, drivers eat where passengers are eating to avoid delay.
We started from Sukhdev around 2 am. As Sun came up, heat started to increase. We touched the hills around 12pm. Driver then stopped the AC saying it is not allowed on hills. Considering that I was suffering from nausea and was feeling very sick, I requested him to let the AC run and we can pay him extra. He being the stubborn one, refused to cooperate and turned the car off altogether on the side on the road under scorching sun. He insisted that we first speak with the company, which we would have but there was no network and he refused to budge despite knowing that we can’t make the call. My husband got upset because I was getting sicker by minute. He argued with driver and somehow got the cab started. We had back & forth conversations with Bharatbooking executives but they went back on their words and said AC won’t be allowed. Finally after several heated arguments, they allowed it.
We reached our hotel ‘The Nest’ around 4pm. The hotel was little better than a public lodge with dirty bathrooms, broken switch boards and dead bugs in our room. Hotel also doesn’t have any cook or chef. The room boys cook the meals served to guests. We had to ask the hotel to get the washrooms cleaned again and bedsheets changed so that we can at least sleep. The night meal that was served had undercooked Chicken (which is against the food compliance) and the waiter kept on forgetting our order. Despite several reminders he forgot a dish from our order and we ended up in having a very dissatisfactory meal. We walked to Gandhi Chowk on our own and came back walking because our driver was throwing tantrum and refused to drive us (Mind it this was a full time cab). We walked about 7 KMs because of that unprofessional driver.
Day 2: We started the day at 11am from hotel to proceed to Khajjiar. My husband who is a tall man had his leg folded and the heal of his boot was touching the seat. I understand a correction was in order but we were the customers and were paying for a pleasant trip. Instead of talking nicely the driver was arrogant enough to shout on my husband and brother and got into an argument. He again pulled the cab aside and turned off the ignition. After extremely heated argument he asked us to board the cab. My husband who was on other side of the road came to the passenger side but your driver locked the door and started the cab leaving my husband outside. When we pulled the handbreak, only then he stopped the cab and let my husband come-in. Due to this fiasco we lost 2.5 hours and reached Khajjiar at 4:30 pm. Traffic had peaked by then and we walked 3 kms to reach Khajjiar. We came back from Khajjiar around 9pm. Since we now knew the quality of food waiting at hotel, we decided to skip the dinner at hotel and decided to eat out. When we came out of the restaurant, the driver was nowhere to be found. He left us stranded at the Gandhi Chowk and refused to pick us up. We paid 500/- to a local taxi to come back because we had already walk enough for the day. When we reached hotel, we found that the driver had dumped all of our belongings at the reception and was nowhere to be seen. We called him and he said he is parked down the road.
Day 3: We got up, had another dissatisfactory breakfast of over salty omelets. When we called driver, we got to know that he has left us stranded there and had left for Punjab. We called Akriti, who said that they won’t be sending us another driver unless we pay the remaining amount upfront. I was apprehensive of paying any more amounts without reaching safely home. I told Abhishek and then to Naveen that I will pay the remaining amount once I enter to Gurgaon. I just wanted to make sure that I am not abandoned on mid-way and driver doesn’t elope with our money. Mind it our previous driver took 5000/- advance from us and left us in hotel room. We were 650 KMs from our home, and in a bind because of a strike going on. We made several calls to Bharatbooking but Akriti stopped taking my calls Naveen said that not only they are not sending any cab, we also have to pay 12000 to hotel and then arrange our own transport (for which I had already paid)
After arguing with your feedback department for good 30 minutes, they called the hotel and waived the charges. It took us 6 hours to arrange for a back-up cab and costed us 14000/- with hell lot of inconvenience. I reached to Gurgaon at 4am in the morning, exhausted, starved and stressed all because of Bharat booking’s unprofessionalism in handling my booking right from the beginning.

PFA the pictures of 'Luxury room' in 'Verified' hotel.