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Bharat Gas — no delivery boy at the shop of agency customers compelled to carry domestic gas cylinders themselves grabbing delivery charges

Sir, my bharat gas lpg consumer number in the name of my spouse is ‘35699278’ i m getting lpg gas from m/s om sai bharat gas agency bantalab jammu j&k previously i was getting gas from m/s tawi gas agency paca talab jammu after opening new out let nearer to my residence i was contacted by om sai gas agency subsequently my connection was transferred to said m/s om sai gas agency bantalab taking it as directive from bharat gas co they kept the old book let and issued new book let @ rs. 50/= each to all its customers
Service of this new agency is totally hope less it can be judged from the records that the gas is being supplied at least after more than a week’s delay though written on cylinder that ‘weigh the cylinder at the time of delivery’ in jammu not a single cylinder is delivered duly weighed and i m sure that the cylinders r of less weight gas is available in black market at exorbitant rates is well known to all this has appeared in local daily some time back last month the delivery boy demanded rs. 820 as refill charges of the cylinder and denied to have issue slip bearing actual cost of cylinder with him on denying the delivery without a voucher he produced the cash memo wherein the actual cost was written rs. 796/= however the deal was settled at rs. 800.00 it is not for the first time that delivery boys fleece the customers nor m i the only victim it is with the directions and consent of all agencies and can be confirmed from any customer of being over charged the delivery boy said that he has to deposit rs 815 with his boss for every cylinder i booked gas on line on 03.03.2018 it was not delivered till date and to avoid any problem at home i had to collect it from the agency shop of said om sai gas agency it is located in a narrow lane and the clerk at the table unconcernedly told that i have to carry empty cylinder in his shop and carry filled cylinder myself since they neither have a weighing machine nor delivery boy or a labourer and everybody follows the system so should i
Sir i m a retired officer of 71+ yrs age i had to drag the cylinder 30 meters on gravels and rough road up to my vehicle i was asked to pay rs 760/= towards refill charges whereas an sms received later on from bharat gas axbpclpg reads that ‘cash memo no 7655 of rs. 749.50 has been generated for (My) booking no. 7516’ the clerk at the counter did not give the bill until i insisted for it and it reads rs. 759/= as refill charges sir i m really confused about the actual refill charges this is the service the bharat gas is providing to its customers? Horrible and humiliating experience i think about an old lady of the age of my spouse what will she do i m unable to explain r u contributing this way to curb corruption for which pm is putting all efforts to curb it i m surprised over the norms the bharat gas follows while appointing new distributors don’t u inspect the location and don’t u issue instructions to agents how to deal with customers before allotting dealership and sensitise them about customer pays delivery charges and bharat gas is not doing any favour by delivering gas to its customers j&k is at the top of corruption chart of states and this is how corruption in public life is allowed to breed by influential and branded corporations to register protest pl guide me how to get gas connection transferred back to tawi gas agency jammu
My request is (I) refund the delivery charges with penalty to me immediately and punish the agent for grabbing delivery charges illegally.
(Ii) customers collecting lpg gas directly from agency shop/go down should be exempted from paying delivery charges giving vide publicity among all ur agents and customers
(Iii) refill charges should be fixed at the nearest 10 rs. Slab since refill charges change often variation can be adjusted in next review
(Iv) cylinders should be delivered after it is weighed in front of the customer or remove warning on lpg cylinders when not followed
(V) all gas agents should be strictly warned that delivery boy should hand over computer generated printed and not hand written cash memo to customer before receiving payment
Important — pl don’t forward this complaint to agent for the sake of disposal i have submitted it for action and not for throwing it into waste paper basket as usual the fate customer complaints meet i will be more victimised and will never get the gas supply in time i shall definitely appreciate on informing about the action taken – 9/3/2018
Pn raina [protected], [protected]

Complaint Status


[Mar 10, 2018] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
Complaint comments  2 CommentsShareTweet

Comments

I have to already submit my Aadhar no[protected] to bala ji gas service Sardhana meerut. I have to linked my above aadhar no to my SBI account [protected]. But npci database not udate.

To day[protected] early hrs i went to sri venkateswara agencies, yanam there diesel was no stock.i faced so much problem near by outlets was also dry.i am the fleet customer of BPCL i never go other companies outlet.

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