Bharat Gas — Official Work Problem

Dear Sir/Madam,
We are the consumer of your Bharat Gas, Kanki, Uttar Dinajpur, West Bengal. We are facing daily problem for submitted any official work or like DBTL form submitted. They said you have to come only Saturday.It means if want to work any official work you have to come Saturday. So many people comes from 20 km, 30 km. My qust. is that Bharat Gas any rules and regulation for the consumer that any is any offical work or DBTL form submitted in only Saturday ??? if not please we are requisting that please take action to this Gas Agency as early as possible. They are behaviour is very bad to the customer. We are facing problem and misbehaviour regularly.