[Resolved]  Bharat Matrimony — Assisted Matrimony - False promises and after payment NO Response

Address:Bangalore, Karnataka
Website:www.assistedmatrimony.com/

Ram Patil - Manager Bangalore . He was the first one to contact . Mob. [protected]. Relationship manager - Noorjahan - . Ram Patil first promised that they would contact the prospect and the get all the details from them and then provide it to us . Then he has also said that unlimited no of profiles will be sent to you every week. He also said we can take unlimited numbers from the profile for 3 months . After all this we made immediate payment and got the receipt . After the payment they made a person called noorjahan our relationship manager . Now they say we cannot take numbers directly even after paying 13000 for 3 months which is very expensive . We paid that amount expecting good service . They will provide us only 3 profile every weel . That is only 36 profiles for 3 months . That is Rs 360 for every profile which is Looting . All these information was not provided by Bharat Matrimony, Now they themselves our saying some one would have cheated you. This our rules and we cannot break it . The whole Assisted matrimony is a scam where they dont talk to profiles that we want. They just send us random profile . The relationship manager doesnt even work they talk very rudely and do not provide the information and help we need . They do not send a proper receipt for payment just an online acknowledgement payment confirmation . The manager Ram Patil does not even pick up his call after the payment . The whole website is non transparent and they fool parents who don't use technology efficiently . Its 15 days since we have paid and not any help provided . They only keep giving execuses or just hang up the call . We need to cancel this membership . They can take the money for 15 days o[censored]sage and transfer the rest . Person like Ram Patil sits in one office and cheats customers like us . Never Thot Bharat Matrimony will Cheat people like this with such inefficient staff who only in making money . Hope this complaint will have some benefit and action .
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Aug 6, 2021
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
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Comments

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful.

Could you please send your matrimony Id and contact number immediately to [protected]@assistedmatrimony.com and we'd like to speak, understand the issue better to help you.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Customer Care
Bharatmatrimony.com

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    +91 81 4499 8877 (India)
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