[Resolved]  Bharat Matrimony — assisted matrimony services is waste of time

Website:www.bharatmatrimony.com

After calling incessantly nearly everyday for taking the assisted matrimony service package by these people, i went ahead with it. Little did i know about the problems associated with it. Before making payment, they convinced me that they will be assigning with very experienced relationship manager but after making payment they assigned me someone else. After receiving the payment, the relationship manager nita called rarely. I had to call her to get the updates. Even after telling her on whatsapp multiple times to call me, she still doesn't take the efforts of calling. Its been 40 + days of patiently waiting for a single meeting, still no concrete steps has been taken. The reason given was that not many profiles are available for my criteria. If they knew this was going to be the problem then they shouldn't have suggested it. One time, she sent the phone numbers of the prospects to me without any information. After 3-4 days later when asked for the updates, she mentioned that she had given the prospects numbers to me for calling. Wasn't this the reason we took the service from them to set up the meeting? She was asking me to do it on my own. I would like to get refund for this as not even one single meeting was setup through this service.

R1755872
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Dec 5, 2017
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Our service manager will contact you to fully understand your concerns.Please feel free to write to [protected]@assistedmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
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