[Resolved] Bharat Matrimony — Auto debit form credit card without information/activation

Shashi123456

Address:	560027
Website:	profile.kannadamatrimony.com/login/login.php

I had initially registered an account for my brother with bharat (Kannada) matrimony. Matrimony id k1526482. Had initially payed for 6 months subsription only today on 30/04/2017 (After 6 months have completed). I am surprised to see an email about transaction of rs.3, 780.00 made on sbi credit card xx6582 without effecting add'nl factor of authentication mandated by rbi, at citrus pay bharatmatri on 30 apr 17. This is not authorized by me.

Kindly help me in getting refund for the same. And how to go about it.

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Jun 5, 2017

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Bharat Matrimony Customer Care's response Dear User,

We regret the inconvenience caused to you.

Please send your contact number to [protected]@bharatmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleas9xperience you had.

Regards,
Team Contact Center
Bharatmatrimony.com

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Comments

suprajamadhavan

from Hyderabad, Telangana

A lady calls my mother everyday and threats my mother asking my other to make payment for a premium membership.

We already tried had taken premium membership thrice and has not be of any use. So that is the reason, we did not want to extend the membership, but this customer care, caller are pain at the wrong place.