[Resolved] Bharat Matrimony — auto payment

Sreejith R Nair

from Kochi, Kerala

Website:

profile.keralamatrimony.com

Before expire date without any call or message they charged uad 87 from my credit card.
Today my brother profile payed membership package will be expire. Unfortunately before expire date they are renewed automatically and charged usd 87 from my card. I am not interested to continue and requested them to pay back immediately. When i approach them to reading this auto payment error they are saying about terms and conditions. They theft the money without my permission. They have no rights to take my from any once account.

For the first payment they called me many times and i activated through online with my credit card. It was route me by a customer executive he was send a link and ask me to follow for payment. At that time also they are not explain anything about it. Now they are saying that it will take 7 working days to return back. I have no hope on that.

Please consider this as a request and do something needfully.

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Oct 13, 2017

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com