[Resolved] Bharat Matrimony — bharat matrimony - scam agency - till u marry - fake promise and cheating guys - where is my money? or renewal?
Chennai, Tamil Nadu, India
UnUnhappycheated on Apr 10, 2019
I am writing here with an ultimate dissatisfaction, disappointment and feeling of getting cheated by bharat matrimony. When i made a profile in 2015, one person named as sankar babu from bharat matrimony called and offered me "till you marry: option when i was not at all interested to be a paid member since i know that i would not be looking for a bride for next 2-3 years from then. When i mentioned this fact, he told me that under"till you marry option, i can go up to 6 years of subscription if my marriage is not happened by paying 1000 rs every year after paying 9800 rs for the first installment.
As expected i could not find a partner for this time period since i was not that active in doing so due to some circumstances. When i ask them for renewing for the third time by paying 1000 rs, their response is that "we don't have that option to renew for 1000 rs". They have done the same drama during my first and second renewals. Interestingly i have received calls from them, all these periods, just before the renewal process asking me to pay 6000 rs for renewal. When i tell them i am under till u marry option they simply cut the call.
When i repeatedly email them about the renewal they just replied the same "we don't have that option to renew for 1000 rs. I consider this attitude is so rude and absolute cheating a consumer who trusted them and paid them for what they promised. I expected they would keep their promise and trusted with a face value. But they made my impression wrong. I would have never ever paid them rs 9800 if this was their attitude and commitment to customers.
What bharat matrimony thinks about it? You can give fake promise and make customers pay and cheat them with this looting attitude? When i simply searched in google, i understood that you are doing the same trick to so many people. I can tell you i will not let a single rs of me just fooled and looted by bharat matrimony like this fashion. How can you advertise yourself as the most trust worthy matrimonial when you cheat your customers this way, worse than street thieves.
I do take this incident so serious and i demand: either they have to renew my profile asap with the amount they offered, which i have done already done or simply pay me back my full amount with bank interest since i have very rarely used their system and i had no interest at all to use their system and got fooled to pay them. I have secured and saved all my calls audio recording with you from the time 2015 in case if i need to use them.
I expect a clear response from bharat matrimony regarding this to resolve this issue asap (Either renewal or refund fully).
Complaint marked as Resolved May 12, 2019
[Apr 10, 2019] Bharat Matrimony customer support has been notified about the posted complaint.
Verified SupportBharat Matrimony Customer Care's response, Apr 11, 2019
We regret for the inconvenience caused to you.
We apologize for the unpleasant experience you had.Could you please send your Matrimony ID and contact number immediately to [protected]@bharatmatrimony.com
Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com
We value your association with Bharatmatrimony.com
Team Customer Care
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