[Resolved]  Bharat Matrimony — cheated the money.

My Id: R3059651
Profile name: Milan

I have enrolled for 3 months membership and paid 3700/- and executive told me that daily you can see 5 new profiles of your preference but here im continuously checking the profiles i can see only repeated profiles which is not relevant to my preference.

I spoke to customer care executive Swati, she is really unprofessional and continuously repeating and asking me to check the profiles. But im trying to explain the issue that im not finding any profiles of my partner preference she is not understanding and denied to refund the amount.

Please note: I want to cancel the account and want refund, i just dont want to waste the amount .

Please dont reply as customer care executive will call me to understand my issue. I have already explained the matter here and revert with reply to me.
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Dec 21, 2019
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2019
Bharat Matrimony Customer Care's response
Dear User,

Thank you for writing to us.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Resolving your query is our top priority. We assure you that we are following up
this issue with high priority and you will hear from us with a resolution at the
earliest.

We appreciate your patience in the meantime.

For further assistance on this query, quote the reference/ticket number and
email us at [protected]@bharatmatrimony.com, call[protected] or chat live.
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