[Resolved]  Bharat Matrimony — Cheating customers by providing wrong information

Initially, I have paid money for 3 months package. After these 3 months are completed, I started receiving calls from matrimony employees asking me to renew the account. He promised me that for Rs 5000 he would activate kapu matrimony account and give balija matrimony for free. He has called me several times until I paid money. As soon as I paid, he activated community matrimony and nothing else is provided. I have been calling him regarding this matter but he kept saying some nonsense and now he is not lifting our calls.
And there is nothing present in the account activated. Customer care is not showing any responsibility for this matter. They have not even provided any other account on behalf of this.
MATRIMONY IS A SCAM! THEY ARE CHEATING PEOPLE!
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Aug 6, 2021
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
May 28, 2021
Bharat Matrimony Customer Care's response
Hello Bhavana Padala,

We are sorry for the unpleasant experience that you had due to this issue.

We request you to send us your matrimony ID and the contact number to [protected]@communitymatrimony.com for us to reach you and help on this issue.

We always strive to provide excellent customer service in a timely manner, and we once again apologize for the inconvenience this has caused.

With Regards,
Customer Service - Matrimony.com
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