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[Resolved]  Bharat Matrimony — cheating services from tamilmatrimony

I had purchased the membership for rs. 4799+ on apr 10, 2019. So far they didn't provided suitable profile for my wife-in-law. If we contact customer support, they say you need to send request to the girls, as i'm already telling them, i had given several request, there is no response. Still they are inisting and randomly shortlisted or requested profile has been deleted.. And also sending false automated mails like girls are shown interest in the profile. As single month is not completed and 5 out of 40 contacts only used. I just asked for subscription cancellation and partial refund for remaining days and contacts access. But they are declining it. I need refund and if possible take appropriate action.
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Complaint marked as Resolved Jun 10, 2019

Complaint Status


[May 06, 2019] Bharat Matrimony customer support has been notified about the posted complaint.
Updated by rajeshvijayakumar May 06, 2019 Call me @ [protected]
Updated by rajeshvijayakumar May 06, 2019 Contact details : [protected]
Mailid : rajeshvijayakumar.[protected]@gmail.com
Updated by rajeshvijayakumar May 06, 2019 Matrimonial User id: M618423
Verified Support
Bharat Matrimony Customer Care's response May 07, 2019 Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had.Could you please send your Matrimony ID and contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
Updated by rajeshvijayakumar May 08, 2019 Mail Sent...
Verified Support
Bharat Matrimony Customer Care's response May 08, 2019 Dear User,

We regret for the inconvenience caused to you.

We were unable to find your profile through the matrimony id and mail id which has been shared from your end.

Hence, we request you to send your correct Matrimony ID and contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
Updated by rajeshvijayakumar May 10, 2019 can you call me now? [protected]
Updated by rajeshvijayakumar May 10, 2019 Matrimony Id: M6184323

Registered Mob No: [protected]
Updated by rajeshvijayakumar May 10, 2019 Matrimony Id: M6184323

Registered Mob No: [protected]

Updated by rajeshvijayakumar May 10, 2019 Updated Image is here

Updated by rajeshvijayakumar May 11, 2019 Any update here???
Updated by rajeshvijayakumar May 13, 2019 Hey, No response from past 2 days...
Updated by rajeshvijayakumar May 13, 2019 I don't think you people going to solve this issue...
Updated by rajeshvijayakumar May 13, 2019 If this issue not get resolved by tomorrow. I will initiate further legal steps and I will not depend on this portal as well...
Updated by rajeshvijayakumar May 15, 2019 Still I didn't get any response...
Updated by rajeshvijayakumar May 16, 2019 Hello @Bharat matrimony, can you resolve my issue...? As this is pending long time, why you people are not supportive...
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