[Resolved]  Bharat Matrimony — complaint about false commitment

Mar 14, 2019

Bharat Matrimony Customer Care's response Dear User,

Thank you for contacting Bharatmatrimony.com

We apologize for the unpleasant experience you had. We regret that our service couldn't live up to the expectations and the inconveniences you have faced due to the call from one of our executive.

We would like to inform you that the matching profiles are sent automatically by the system and not manually, based on the partner preference updated in your profile. Whenever a new profile is added to our database, the system sends the mail automatically as and when it finds matching your basic partner preference whereas for the search engines based on your filled-up criteria's profiles will be listed in the results hence the profile count will be always differ from matches.

Further we request you to send your contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com