Bharat Matrimony — customer care personnel's insulting behavior during renewal of membership

We had been a dedicated customer for Bharat Matrimony for a quite a long time of almost 1 year and had procured Premium membership packages continually for two times. The customer care representative handling our case was during that time was very cordial. We were contemplating extending our membership for the third time when the present customer care person’s behaviour left us with a very bad taste. He was extremely rude and talked in an undignified manner even when he was dealing was very aged persons in the house. He initially offered us a good renewal deal. We said that we will think over and revert back soon. Unfortunately, we could not attend to the offer or his calls immediately due to urgent engagements that cropped up in between. Next day he calls back and talks in a very insulting tone that how dare none o[censored]s were available to pick his calls. He says that we deserve to pay a higher price for membership and withdrew the sops. This kind of dictatorial highhanded behaviour and complete disregard for the other person’s possible engagements is completely unwarranted and unexpected from a decent institution like Bharat Matrimony. The attitude of this representative was such that we as customers should always be available to obey his commandments, irrespective of our important engagements or get ready to be penalized. It is true that we all are using this platform to make one of the most important decisions of our life but that does not mean that we have surrendered our life, dignity and independence in order to get humiliated by some unprofessional individual (Mr. Debabrata Paul, The Bharat Matrimony representative). Bharat Matrimony should seriously look into the matter and employ personals qualified enough to talk decently to customers. I will also appreciate if Bharat Matrimony makes a commendable professional approach so that we can remain associated with it and credit it with our success. – B2143061
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