[Resolved] Bharat Matrimony — deducting more money than said

toki597

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 401303
Website:	Bharat matrimony

My daughter id is p1685693. On monday 10th sep 18 i got a call from ms aarti that i should get profile updated on discounted price of 2800 and upgrade in 5-10 min. I did that but she deducted 4500+ for the same. Since that day no call from her, i called ur customer care number n no. Of times but they r promising to call bk but no call rcvd so far, one lady also told me that my extra deducted money wl b refunded but action so far.
Regards
Tarlok chand

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Oct 23, 2018

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had. We would like to keep you informed that we have forwarded your complaint to the concern team.

We are following up this issue with high priority and are expressly working towards resolving it at the earliest. Once we get a confirmation from the concern department, we will revert

to you.

Should you require any clarifications or assistance, please do not hesitate to contact us via email to [protected]@bharatmatrimony.com.

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com