[Resolved] Bharat Matrimony — Elite matrimony cheated us | |||
We were searching for an alliance for our daughter. We registered free to bharat matrimony. And searched the site. After some time few rm from“elite matrimony” called us and talked about the privileges of becoming a member if elite matrimony, and said that they have number of good profiles. One rm has written that elite matrimony will refund if we are unhappy about the wservice. And another rm told us that she can give us a discounted rate which is rs. 72000/- for 6 months. We had seen almost all the profiles in bharat matrimony before and were convinced of getting a better alliance from elite matrimony. But to our disappointment, after payment, we came to know that they have only the same profiles in bharat matrimony. When we address it rm said that those are also profiles of elite members. But we are not allowed to see elite matrimony profile page. I put the service on hold after i came to know they are just sending us profiles of their choice and not as per our choice or horoscope preference. And sent many messages. But the reply was that there is a shortage of profiles. Earlier before paying the money the rm said they have enough profiles of our choice and through elite matrimony the marriage would definitely happen. But now i understand that we are cheated. There are few more weeks left for finishing the service. When informing our unhappiness, these people are very clever in defending their part. We have a request to all that, please never ever become trapped in their crooked net. We lost our hard earned money. It is because our law is weak, these type of cheaters are flourishing. I wish if anybody or any media could warn about these people's crooked ways. Was this information helpful? | |||
Jul 3, 2017 Complaint marked as Resolved A lady from Elite matrimony contacted us on June 22 itself and checked our grievances and promised she will inform the management and do the needful and she will reply to us by email. When we received the call immediately we hoped that there will be a positive resolution to this.. But after that no communication from anybody from Bharat /Elite Matrimony. We are rather surprised and very much disappointed on their silence. We have already sent detailed report of their unfair/broken service to the Elite care team earlier. If they cant give the service as promised or published in their advertisement, they should at least compensate to the customers as every reputable companies do. What they now doing is cheating customers, which is very unprofessional and untrustworthy. Bharat Matrimony customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 Bharat Matrimony Customer Care's response Dear User, We regret for the inconvenience caused to you. Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had. We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful. Could you please send your matrimony Id and contact number immediately to [protected]@elitematrimony.com and we'd like to speak, understand the issue better to help you. We apologize, once again for the unpleasant experience you had. Regards, Elite Care Team | |||
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